Work Somewhere That Feels Like Family

The role of the Assistant Swim Teacher is:

"To support the teacher in running an efficient swimming lesson."

It means that during the lesson it is your responsibility to do ensure the following happens:

1.  Take direction from Swim Teacher.
   

2.  The lesson starts and ends on time.

3.  The students spend the majority of the lesson swimming.

4.  Every time a student swims past, they should receive praise, feedback, or motivation.

5.  All demonstrations are done as wet demonstrations.

6.  The teacher and yourself are spread evenly between the students.

7.  Miss-behaving students are disciplined appropriately.

An Assistant Swim Teacher does not need to hold any formal qualifications, however opportunities for shifts are greater after having completed a Swim Teaching Course (16+).

The role of a Swim Teacher at SwimTech is:

"To deliver a safe lesson and offer feedback, that would mean students are excited to come back and are improving each week."

It means that during the lesson it is your responsibility to do ensure the following happens:

1.  Give direction to the Assistant Swim Teacher.

2.  Fulfil the role of the Assistant Swim Teacher if they are not there.

3.  Deliver a lesson in which the students, the assistant teacher and yourself are safe.

4.  Every time a student swims past, they should receive praise, feedback, or motivation.

5.  All demonstrations are done as wet demonstrations.

6.  The lesson follows the lesson plan and structure to ensure improvement.

7.  Assessing students accurately.

A Swim Teacher must hold a relevant and up to date qualification and CPR certificate.

The role of our Reception and Customer Service team is:

"To create a positive first and last impression for every family, while supporting smooth day-to-day operations at the facility."

It means that during your shift it is your responsibility to ensure the following happens:

• Greet every family with warmth and enthusiasm as they arrive and leave.

• Be present, approachable, and proactive in offering help, no one should feel unsure or unwelcome.

• Respond to client questions with patience and clarity, whether it’s about changing a class, fixing payments, requesting an assessment, or giving feedback.

• Take responsibility for solving problems or directing the issue to the right person if needed.

• Keep the reception and retail area stocked, tidy, and well-presented.

• Monitor pool areas as needed, including performing pool tests and keeping safety top of mind.

• Support facility closing processes such as cash reconciliation and fridge restocking.

• Maintain a team-first mindset, helping other reception team members and communicating clearly with pool deck staff when needed.

Our preference is that our reception team have both First Aid and CPR qualifications as well as a Pool Life Guard Qualification.

The role of an Assistant Manager at SwimTech is:

"To support the Manager in ensuring the smooth, safe, and efficient operation of the centre, while leading by example and keeping both staff and families supported."

It means that during your shift it is your responsibility to ensure the following happens:

• Assist the Manager in the daily running of the swim school, stepping in when required.

• Monitor pool safety and facility standards, ensuring compliance with GSPO at all times.

• Support and oversee reception, teaching, and cleaning staff as needed.

• Be the first point of contact for minor issues, escalating larger problems to the Facility Manager or COO.

• Keep the facility clean, safe, and welcoming for families.

• Ensure staff have the resources and direction they need during their shifts.

• Provide feedback to staff in the moment to maintain high standards.

• Communicate clearly with both staff and management about incidents, hazards, or needs.

• Be the person that our parents go to for any questions regarding swim school.

An Assistant Manager must hold current and relevant Pool Lifeguard, First Aid, and CPR certifications, and be familiar with SwimTech’s operational procedures

Your role as the enrolment guide is to:

To guide new and prospective families through the SwimTech journey. Ensuring every parent feels informed, supported, and confident from their first enquiry through to enrolment.

This means that your day to day could look like:

• Respond quickly to all new enquiries and guide families through the SwimTech enrolment process.

• Call, text, and email potential clients to encourage bookings for assessments.

• Manage and update all lead information in Go-High-Level (our CRM).

• Follow up with families who miss calls, assessments, or haven’t yet enrolled.

• Support current families by answering calls, texts, and questions promptly.

• Keep records accurate and up to date, including assessment outcomes and follow-ups.

• Communicate with Facility Managers and leadership about trends, feedback, or issues.

• Represent SwimTech’s values in every interaction

The enrolment guide position is an in-person role at our Wangaratta location.